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FAQ
About the brand
What makes Cuddles for Cubs special?
3 simple things.
1. Our gender neutral prints are unique and can't be found anywhere else.
2. We have made sizing easy by suggesting that you always shop by your child's weight.
3. We're always improving as a brand.
Why do you only offer a limited number of categories?
We plan to launch tons of amazing products for you in the near future. We're starting small because we want to get it right.
What age group does Cuddles for Cubs cater to?
Babies and Little Kids! We make clothes for kids from the ages of 0 to 6 years.
Where are you based out of?
We are based out of Mumbai, but our team is spread across the whole country.
Product, Fit, Care, Pricing
How do I know which size to buy?
Our 'Shop by Weight' size guide has both product measurements and suggested child's weight. Please consider both weight and measurements for more accurate sizing.
How do I wash my Cuddles for Cubs clothes?
Machine wash with cold water. For Tie Dye designs, hand wash with cold water for best results.
Can I iron my Cuddles for Cubs clothes?
Avoid ironing directly on print. Tip: turn clothes inside out to iron.
How do you ensure quality?
Our fabrics are all of high quality. We use single jersey cotton, interlock, and rib, based on the type of product. We ensure that these fabrics are dyed without AZO, a harmful irritant. Our labels are either printed or made with high quality thermal transfer to prevent any source of itch.
Where are the Cuddles for Cubs products made?
From cotton to packaging, every part of a Cuddles for Cubs product is sourced from around India. All our products are proudly made in this country.
Shipping
Where do you ship to? Where do you ship from?
We ship to over 26000+ pin codes across the country. Our warehouses are located across the country to ensure speedy delivery. Due to the ongoing pandemic, there are often delays due to local restrictions. We request your understanding for any unexpected delays.
How much do you charge for shipping?
We have FREE shipping above ₹500/-
When will I get my order?
We ship all our products within 24 hours. TIP: if you order before 1PM, we ship the same day.
Where can I track my order?
You will get an email confirmation with a tracking number once the order is shipped.
What are your hours of operation?
You can obviously order your favourite baby and kids clothes any time in the day or night from our website. Our customer experience team is available only during the day.
Returns & Exchanges
What if I want to return a product?
We put the safety of your cub first. Due to the COVID-19 pandemic, we are not accepting returns for the safety and hygeine of all our Cuddles for Cubs customers. Hence, there will be no refunds for the same. However, for exceptional reasons or product defects you can reach out to us at contact@cuddlesforcubs.com. If you are uncertain about size, please size up in order to avoid any inconvenience.
Payment & Promotions
What payment methods do you accept?
We've integrated with only secure and reputed payment gateways that accept UPI and all major debit and credit cards. COD is also available.
Do you accept Cash on Delivery?
Yes, we do. Upon placing a COD order, you will receive an SMS to confirm your order. Kindly click on the link in that SMS for your COD order to be processed.
Partnerships
I'm a parent and I would love to collaborate with you. Can you tell me how?
DM us on instagram or reach out atcontact@cuddlesforcubs.com
We're a brand and we would love to collaborate with you. How?
DM us on instagram or reach out atcontact@cuddlesforcubs.com
HR/Careers Queries
Reach out to us atcontact@cuddlesforcubs.com
