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FAQs

Your Questions Answered by COCO

When will my order ship?

Order are generally shipped within 3 business days from the date of order.

Do you ship internationally?

We do not offer international shipping as of now, but we will be launching it soon. Write to us at contact@cuddlesforcubs.com for wholesale queries.

How much does shipping cost?

We believe in providing the most seamless shopping experience and therefore offer free shipping on all orders.

Can I ship to an address other than my own?

Yes, you can ship it to another dress by entering the appropriate address for the recipient of the package.

What if I change my mind and want a different size or color after I just placed my order placed?

If you would like to make a change, please email us at contact@cuddlesforcubs.com with the subject of the email; Change in Colour/Size.

What is your return policy?

We do not offer returns to ensure no clothes are used and then re-sold for hygiene reasons. If you receive the wrong size, we will most definitely send across the appropriate size you had ordered. If the size is no longer in stock, we will offer you store credit to be used within 1 month of issuance.

What do I do if my item arrives damaged?

100% Customer satisfaction is our priority at Cuddles for Cubs. Please write to us at contact@cuddlesforcubs.com and we will be happy to replace the order.

Where Is My Order Confirmation?

As soon as your order is shipped, you will receive an email confirming the same. Please check your spam folder in case you cannot locate the email.

Do you offer Gift Packaging?

We do not offer gift packaging.

How do I know which size to purchase?

We recommend choosing the higher size always since we offer very detailed sizes. For example, 2-3 years, 3-4 years, 4-5 years etc.

What methods of payment do you accept?

Credit Cards, Debit Cards and Cash on Delivery.

Do you accept international credit cards?

Yes, with certain exceptions such as American Express

What are your washing instructions for all clothing?

We recommend washing like colors together to prevent fabric dyes from bleeding into lighter coloured clothing. Coloured cotton is especially prone to shrinkage, so choose a cold-water setting. Heavier fabrics or dark pieces, like denim, can also be washed in cold water to preserve their colour.